Complaints Policy :-

Our policy is to take every complaint seriously and respond to each complaint in an appropriate, organised, clear and timely manner.

Complaints may be received from any external source.

Complaints Procedure :-

If you have a complaint, please send it FAO The Practice Manager, either via reception@gardenvets.co.uk; or to the address below

1 Bristol Road
Chippenham
Wiltshire
SN15 1NQ

Please note that depending on the nature of your complaint, it may not always be the Practice Manager who responds.

Ordinarily, we will endeavour to acknowledge your complaint within two weeks, and resolve any related investigation within 4 weeks.